988bd's Privacy Policy

988bd is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to ensuring the protection of their personal information.

This Policy describes in detail what information we collect when you use the 988bd website or services, how we use it, with whom we share it, and what steps we take to keep your information secure. Please read this Policy carefully, and if you have any questions, contact our support team.

If any changes are made to our privacy policy, we will publish them on this page and note the date of the update. For significant changes, users may be notified by email.

2.1 Personal Information Collected at Registration

When you create an account on 988bd, we collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID or passport number (for identity verification)
• Bank or mobile banking account details (for financial transactions)

2.2 Usage and Transaction Information

While you use the platform, we automatically record the following information:

• Date and time of login and logout
• Deposit and withdrawal amounts and methods
• Game play history and results
• Records of bonus and promotion usage
• History of communication with the customer service team

2.3 Technical and Device Information

For security and service improvement purposes, we collect the following technical information:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Information obtained from cookies and similar tracking technologies
• Referral source and browsing behaviour

Primary Purposes of Use

• Account Management: To create, verify, and maintain your account.
• Identity Verification (KYC): To prevent fraud and misuse and to confirm the 21+ age requirement.
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Service: To resolve your questions, complaints, or support requests.
• Security: To detect and prevent suspicious activity.
• Responsible Gaming: To identify users at risk of gambling-related problems and provide the necessary support.
• Service Improvement: To enhance the gaming experience and platform performance.
• Legal Compliance: To comply with applicable laws and regulations.

Use of Information for Communication

With your consent or on the basis of legitimate interest, we may contact you about the following:

• Important account-related notifications
• Transaction confirmation messages
• Promotional offers and bonus information (you may unsubscribe at any time)
• Security alerts
• Notifications of changes to the privacy policy or terms and conditions

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. 988bd uses cookies for the following purposes:

• Essential Cookies: To maintain login status, manage sessions, and ensure core site functionality.
• Functional Cookies: To remember your preferences and settings (such as language selection).
• Analytics Cookies: To analyse site usage and improve services.
• Security Cookies: To prevent fraud and cyber attacks.

You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some 988bd services to not function correctly.

Cases Where Information Is Shared

• Payment Providers: Necessary information is shared with authorised payment providers such as bKash, Nagad, Rocket, and Upay to process financial transactions.
• Identity Verification Services: With trusted identity verification service providers to complete the KYC process.
• Technology Partners: With technology providers that assist in operating the platform, who work under strict confidentiality agreements.
• Game Providers: A limited amount of technical information with game developers such as Pragmatic Play, PG Soft, JILI, Spribe, and others to ensure game functionality.
• Legal Obligations: In cases of court orders, lawful requests from law enforcement agencies, or other legal obligations.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, though data protection will be maintained in accordance with the terms of this Policy.

What We Do Not Do

• Personal information is not sold to advertisers.
• Account details are not disclosed to unauthorised third parties.
• Information is not retained beyond what is necessary.
• Information of children or minors is not collected.

Technical Security

To keep your information secure, 988bd uses industry-standard security technologies:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information is protected with strong encryption.
• Firewall and Intrusion Detection: Active monitoring systems to prevent unauthorised access.
• Two-Factor Authentication (2FA): Two-factor authentication is available to enhance account security.
• Regular Security Audits: Periodic security reviews to identify system vulnerabilities.

Organisational Security

Alongside technical measures, we also take organisational steps:

• Access to personal information is granted only to staff who require it.
• All staff are trained on privacy and data protection.
• Strict confidentiality agreements are maintained with third-party partners.
• A rapid response plan is in place for data breach incidents.

Steps Taken in the Event of a Data Breach

If a data breach occurs and it may put your rights at risk, we will notify you within the legally required timeframe. The notification will include the nature of the breach, the type of information affected, and what steps you can take to protect yourself.

How Long Information Is Kept

988bd does not retain information beyond what is necessary. The general policy is:

• Active Accounts: Information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information may be kept for a specified period for legal, regulatory, or business reasons.
• Financial Records: Transaction records are retained for a specified period in accordance with legal obligations.
• Log Data: Technical logs are generally kept for a short period and are then automatically deleted.

Once the specified period has passed, information is securely deleted or anonymised in a way that it can no longer be linked to any individual.

Your Rights

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may correct or update inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In certain cases, you may ask for the processing of your information to be restricted.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.
• Right to Lodge a Complaint: If you are unhappy with how your information is handled, you may file a complaint with the relevant authority.

How to Submit a Request

To exercise any of your rights, contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali Support

After receiving your request, we will verify it and take appropriate action. Some information may be required to verify your identity. We generally respond to requests within 30 days.

21+ Age Restriction

988bd's services are for individuals aged 21 or over only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of registration. If we become aware that a minor has opened an account, that account will be closed immediately and all associated information will be securely deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Policy Update Process

988bd may update this privacy policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Significant changes to our services
• New technologies or business practices
• User feedback and suggestions

Any changes will be published on this page and the "Last Updated" date at the top of the page will be revised. For important changes, we will notify you at your registered email address.

If you continue to use 988bd after the updated policy is published, you will be considered to have accepted the new policy.

Privacy Inquiries

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 Bengali support service

Our privacy team takes your requests seriously and typically responds within 30 business days. For urgent security matters, we aim to respond more quickly.

Related Policies

For more details, please also read our other policies:

• Terms & Conditions — Complete terms for using our services
• Responsible Gaming — Healthy gaming habits and setting limits
• About Us — Learn more about 988bd